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August 14.2025
2 Minutes Read

Navigating the Risks: Caution for Municipalities with Microsoft 365 Copilot

Tablet with Microsoft 365 Copilot on a café table, risks of Microsoft 365 Copilot for municipalities context.

Understanding the Caution Surrounding Microsoft 365 Copilot for Municipalities

Nederlandse gemeenten staan voor een belangrijke keuze met de introductie van Microsoft 365 Copilot, een AI-tool die belooft processen te verbeteren, maar ook aanzienlijke risico's met zich meebrengt. Zoals gerapporteerd in een nieuwe notitie van de Vereniging van Nederlandse Gemeenten (VNG), zijn er vier belangrijke risico's die gemeenten moeten overwegen voordat ze deze technologie omarmen.

Risico's bij het Gebruiken van AI

De Informatiebeveiligingsdienst (IBD) heeft na overleg met Microsoft situaties geanalyseerd waarin de Copilot mogelijk niet voldoet aan privacywetten zoals de AVG. Een voornaam risico is de onduidelijkheid over de gegevensverwerking. Het blijkt dat gebruikers bij het genereren van gegevens soms geen accurate of volledige informatie ontvangen, wat kan leiden tot beslissingen op basis van onvolledige data.

Het Verlies van Controle en Transparantie

Een ander kritiek punt is het verlies van controle over persoonsgegevens. Wanneer Microsoft 365 Copilot inaccurate gegevens genereert, ontstaan er situaties waarin gebruikers vertrouwen op informatie die foutief kan zijn. Dit leidt niet alleen tot een verkeerd begrip van de capabilities van de AI-tool, maar kan ook ernstige gevolgen hebben voor besluitvorming.

Het Belang van AI-Geletterdheid

Het rapport benadrukt ook de noodzaak voor gemeenten om te investeren in AI-geletterdheid. Werknemers moeten goed geïnformeerd zijn over de risico's en beperkingen van het gebruik van AI zoals de Copilot. Het is cruciaal dat alleen goed voorbereide medewerkers met gevoelige informatie of persoonsgegevens deze tool gebruiken, om overtredingen van privacyregels te vermijden.

Concrete Aanbevelingen voor Gemeenten

De IBD biedt verschillende technische maatregelen voor gemeenten die Microsoft 365 Copilot willen gebruiken. Beheerders kunnen API-toegang tot Bing uitschakelen om de kwaliteit van de informatie te waarborgen, ook al kan dit gevolgen hebben voor de nauwkeurigheid van gegenereerde antwoorden. Het document benadrukt het belang van het up-to-date houden van informatiehuishouding binnen gemeenten.

Toekomstige Vooruitzichten en Trends in AI

Naarmate AI-technologieën blijven evolueren, is het essentieel dat gemeenten, en andere organisaties, strategieën ontwikkelen om hier veilig mee om te gaan. De behoefte aan een robuuste aanpak in AI-geletterdheid en gegevensbeheer zal alleen maar toenemen. Het is cruciaal om niet alleen te kijken naar de voordelen van deze tools, maar ook naar de verantwoordelijkheden die ermee gepaard gaan.

Conclusie: Een Voorzichtige Aanpak bij Innovatie

Microsoft 365 Copilot biedt potentieel voor innovatie in het gemeentelijke beleid, maar moet met de nodige voorzichtigheid benaderd worden. Door optimistisch gebruik te combineren met een sterk bewustzijn van de bijbehorende risico's, kunnen gemeenten profiteren van technologie zonder de zekerheid van persoonlijke gegevens in gevaar te brengen.

Hoewel de IBD geen officieel standpunt van de VNG biedt, is hun document een uiterst nuttig hulpmiddel voor gemeenten in hun proces om de juiste keuze te maken met betrekking tot nieuwe technologieën.

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